Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes your name, email address, phone number, billing information, and any content you submit through our platform.

We also collect information automatically when you use our services, including log data, device information, IP address, browser type, pages visited, and usage patterns.

SMS and Phone Numbers

Phone numbers collected for SMS opt-in purposes are never shared with third parties for marketing purposes. We use phone numbers solely to deliver the service you requested, including call handling, voicemail transcription, and SMS notifications related to your account.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send service and account notifications
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or illegal activity
• Comply with legal obligations

3. How We Share Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our services (e.g., cloud hosting, payment processors, telephony providers)
• Legal authorities when required by law, subpoena, or to protect our legal rights
• Business transfers in connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually bound to handle your data in accordance with this policy and applicable law.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and contact us immediately if you suspect unauthorized access.

5. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Opt-out: Opt out of the sale of personal information (we do not sell data)
• Non-discrimination: We will not discriminate against you for exercising your rights

To exercise any of these rights, contact us at support@aisecretary360.com.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage, and improve our services. You can control cookie settings through your browser settings. For full details, see our Cookie Notice.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: support@aisecretary360.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.