Terms of Service

1. Acceptance of Terms

By accessing or using AI Secretary 360 (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms constitute a legally binding agreement between you and AI Secretary 360.

2. Description of Service

AI Secretary 360 provides AI-powered call handling, voicemail transcription, appointment scheduling, and related communication automation services for small businesses. Features, pricing, and availability may change at any time with reasonable notice.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Promptly notifying us of any unauthorized use of your account
• Ensuring your account information remains accurate and up to date

We reserve the right to suspend or terminate accounts that violate these terms or that we reasonably believe are being misused.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with our Acceptable Use Policy. You may not use the Service to:

• Violate any applicable law or regulation
• Harass, abuse, or harm other individuals
• Send unsolicited communications (spam)
• Transmit malware or malicious code
• Attempt to gain unauthorized access to our systems

5. Payment and Billing

Paid plans are billed in advance on a monthly or annual basis. By providing payment information, you authorize us to charge your payment method for all fees incurred. All fees are non-refundable except as expressly stated in our refund policy.

We reserve the right to change our pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

6. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for unused time in a billing period.

If you believe you were charged in error, contact us at support@aisecretary360.com within 30 days of the charge.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI SECRETARY 360 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID IN THE TWELVE MONTHS PRIOR TO THE CLAIM.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. AI-GENERATED CALL SUMMARIES AND TRANSCRIPTIONS MAY CONTAIN ERRORS AND SHOULD NOT BE RELIED UPON AS LEGAL OR MEDICAL RECORDS.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which AI Secretary 360 is incorporated, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration, except where prohibited by law.

10. Contact Information

If you have questions about these Terms of Service, please contact us at: support@aisecretary360.com